Privacy policy
Last updated: June 2026
LuxoStep operates this website and provides all related products, services, content, and features available through our online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
-Name
-Email address
-Phone number
-Billing address
-Shipping address
-Payment information
-Order and transaction history
-Device information
-IP address
-Browser information
-Website usage and interaction data
-Communications with our customer support team
How We Collect Information
We may collect information:
-Directly from you when you place an order, create an account, or contact us
-Automatically through cookies and similar technologies
-From payment processors and service providers
-From marketing and advertising partners
How We Use Your Information
We use your information to:
-Process and fulfill orders
-Manage payments and transactions
-Provide customer support
-Send order confirmations and shipping updates
-Improve our products, services, and website experience
-Detect and prevent fraud or unauthorized activities
-Comply with legal obligations
-Send marketing communications when permitted by law
Sharing Your Information
We may share your information with trusted third parties when necessary, including:
-Payment processing providers
-Shipping and logistics partners
-Website hosting providers
-Analytics providers
-Marketing and advertising partners
-Legal authorities when required by applicable law
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, remember preferences, and improve marketing efforts.
You may control or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.
Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
-Accessing your personal information
-Correcting inaccurate information
-Requesting deletion of your information
-Restricting certain processing activities
-Requesting data portability
-Opting out of marketing communications
To exercise any of these rights, please contact us using the information below.
Marketing Communications
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Please note that we may continue to send transactional emails related to your orders or account.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be processed and stored in countries outside your country of residence. Where required by law, we implement appropriate safeguards to protect transferred personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated revision date.
Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Email: contact@luxostep.com
Address:
2 Joinery Mews
Highgate, WA 6003
Australia