Shipping policy

Last Updated: July 2026

At LuxoStep, we're committed to delivering your order safely and as quickly as possible. Below you'll find everything you need to know about our shipping process.

1. Do You Ship Internationally?

Yes! LuxoStep proudly ships to customers in over 90 countries worldwide, including:

  • United States
  • Canada
  • United Kingdom
  • Europe
  • Australia & New Zealand
  • Middle East
  • Asia
  • South America
  • Selected African countries

🚚 FREE Worldwide Shipping is available on all eligible orders.

If you're unsure whether we deliver to your country, please contact our support team at contact@luxostep.com.

2. Processing & Delivery Time

Orders are processed within 1–3 business days after payment has been confirmed.

Estimated delivery times are:

Country / Region Estimated Delivery
🇺🇸 United States 5–14 Business Days
🇬🇧 United Kingdom 4–10 Business Days
🇪🇺 Europe 6–14 Business Days
🇨🇦 Canada 6–16 Business Days
🇦🇺 Australia & New Zealand 6–16 Business Days
🌍 Rest of the World 8–18 Business Days

Delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, holidays, or other unforeseen circumstances.

If your order experiences an unexpected delay, our team will keep you informed.

3. Where Do We Ship From?

To ensure fast and efficient delivery, LuxoStep works with multiple fulfillment centers around the world.

Your order will be shipped from the warehouse closest to your location whenever possible.

If a product is unavailable at the nearest warehouse, it may be dispatched from one of our international fulfillment centers to avoid unnecessary delays.

4. Order Tracking

As soon as your order has been shipped, you'll receive a confirmation email containing your tracking number.

Please allow 2–5 business days for tracking information to become active after shipment.

5. Delayed or Lost Orders

Although most orders arrive within the estimated delivery window, occasional delays may occur.

If your package appears delayed or lost, please contact us at contact@luxostep.com.

We'll investigate the shipment with the carrier and provide the most appropriate solution.

If your package is confirmed lost in transit, we'll gladly arrange either:

  • A replacement shipment, or
  • A full refund.

6. Partial Shipments

Some orders containing multiple products may arrive in separate packages.

This happens because products may be shipped from different warehouses.

If your order is split, you'll receive separate tracking numbers for each shipment.

7. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees required by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

For more information, please contact your local customs office.

8. Holiday Shipping

During holidays, promotional events, or periods of exceptionally high demand, delivery times may be slightly longer than usual.

If you're purchasing a gift for a special occasion, we recommend placing your order well in advance.

While we always strive to deliver on time, we cannot guarantee delivery by a specific date.

9. Countries We Ship To

We currently ship to most countries worldwide, including:

🇺🇸 North America

  • United States
  • Canada
  • Mexico
  • Costa Rica
  • El Salvador

🇬🇧 Europe

  • United Kingdom
  • Ireland
  • France
  • Germany
  • Italy
  • Spain
  • Portugal
  • Netherlands
  • Belgium
  • Austria
  • Switzerland
  • Sweden
  • Norway
  • Denmark
  • Finland
  • Poland
  • Czech Republic
  • Slovakia
  • Hungary
  • Romania
  • Bulgaria
  • Greece
  • Croatia
  • Slovenia
  • Estonia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Cyprus
  • Türkiye
  • Ukraine
  • Iceland
  • Andorra
  • Monaco
  • Liechtenstein
  • Gibraltar
  • San Marino
  • Albania
  • Serbia
  • Montenegro
  • Bosnia & Herzegovina
  • North Macedonia
  • Moldova
  • Guernsey
  • Åland Islands

🇦🇺 Oceania

  • Australia
  • New Zealand

🇦🇪 Middle East

  • United Arab Emirates
  • Saudi Arabia
  • Qatar
  • Bahrain
  • Kuwait
  • Oman
  • Jordan
  • Israel
  • Lebanon

🇦🇷 South America

  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Peru

🇰🇷 Asia

  • Japan
  • South Korea
  • China
  • Hong Kong SAR
  • Taiwan
  • Singapore
  • Thailand
  • Vietnam
  • Malaysia
  • Indonesia
  • Philippines
  • Kazakhstan
  • Azerbaijan
  • Georgia
  • Armenia

🇿🇦 Africa

  • South Africa
  • Egypt

🌍 Other

  • Maldives

If your country is not listed, please contact us before placing your order.

10. Temporary Shipping Restrictions

Occasionally, shipping to certain destinations may be delayed or temporarily unavailable due to circumstances beyond our control, including:

  • Customs restrictions
  • International logistics disruptions
  • Weather conditions
  • Political events
  • Carrier limitations

We continuously monitor global shipping conditions and will resume normal service as soon as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

LuxoStep

📧 Email: contact@luxostep.com

📍 Business Address:

RODE CAPITAL LTD
124–128 City Road
London, EC1V 2NX
United Kingdom

We typically respond to all inquiries within 24–48 business hours.