Terms of service
Last updated: June 2026
OVERVIEW
Welcome to LuxoStep. Throughout the site, the terms "we", "us", and "our" refer to LuxoStep. LuxoStep operates this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service, including any additional terms and policies referenced herein.
Please read these Terms of Service carefully before accessing or using our website.
SECTION 1 - ELIGIBILITY AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.
You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your device.
SECTION 2 - PRODUCTS
We strive to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors or product appearance will be completely accurate.
All product descriptions and pricing are subject to change without notice at our sole discretion.
We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
All orders placed through our website are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
Once an order has been processed, cancellation requests may not be possible.
In the event of an issue with your order, we will attempt to contact you using the information provided during checkout.
SECTION 4 - PRICING AND PAYMENTS
All prices displayed on our website are subject to change without notice.
Unless otherwise stated, prices do not include applicable taxes, customs duties, import fees, or shipping charges.
You agree to provide valid payment information and authorize us to charge the applicable amount for your purchase.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times provided on our website are estimates only.
We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.
Risk of loss and title for products pass to you upon delivery to the carrier.
SECTION 6 - RETURNS AND REFUNDS
All returns and refunds are governed by our Refund Policy.
Please review our Refund Policy before making a purchase.
SECTION 7 - INTELLECTUAL PROPERTY
All content available on this website, including text, graphics, logos, images, product descriptions, videos, and website design, is the property of LuxoStep or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, sell, or exploit any portion of the website without our prior written permission.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, or privacy practices of any third-party websites and encourage you to review their policies before engaging with them.
SECTION 9 - SHOPIFY SERVICES
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
By using our website, you acknowledge that Shopify may process certain information necessary to provide and improve its services.
SECTION 10 - PRIVACY
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy for information regarding how we collect, use, and protect your data.
SECTION 11 - CUSTOMER FEEDBACK
If you submit reviews, suggestions, comments, ideas, or other content, you grant LuxoStep a non-exclusive, royalty-free, worldwide right to use, reproduce, modify, publish, and display such content for business and marketing purposes.
You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or misleading content.
SECTION 12 - ERRORS AND OMISSIONS
Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct any errors and update information without prior notice.
SECTION 13 - PROHIBITED USES
You may not use our website:
- For any unlawful purpose
- To violate any applicable laws or regulations
- To infringe intellectual property rights
- To distribute malicious software or harmful code
- To engage in fraudulent or deceptive activities
- To interfere with website security or operation
We reserve the right to terminate access to our website for violations of these Terms.
SECTION 14 - DISCLAIMER OF WARRANTIES
Our website and all products and services are provided on an "as is" and "as available" basis.
We do not guarantee uninterrupted, secure, or error-free operation of the website.
To the fullest extent permitted by law, we disclaim all warranties, express or implied.
SECTION 15 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, LuxoStep shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our website, products, or services.
Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless LuxoStep, its owners, employees, contractors, service providers, and affiliates from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of our website.
SECTION 17 - SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 18 - TERMINATION
We reserve the right to terminate or suspend access to our website at any time without notice if we believe you have violated these Terms.
SECTION 19 - GOVERNING LAW
These Terms shall be governed and interpreted in accordance with the laws applicable in Australia, without regard to conflict of law principles.
SECTION 20 - CHANGES TO THESE TERMS
We reserve the right to update, modify, or replace any part of these Terms at any time.
Changes will be posted on this page and become effective immediately upon publication.
SECTION 21 - CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Email: contact@luxostep.com
Address:
2 Joinery Mews
Highgate, WA 6003
Australia