Terms of service

Last Updated: July 2026

Welcome to LuxoStep. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General

This website is operated by LuxoStep. Throughout the site, the terms "we," "us," and "our" refer to LuxoStep.

We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to review this page periodically.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

You agree not to use our products or services for any unlawful purpose.

3. Products

We make every effort to display product images, descriptions, and colors accurately.

However, we cannot guarantee that your device's display will accurately represent the actual product.

We reserve the right to:

  • Modify product prices without notice.
  • Limit product quantities.
  • Discontinue products at any time.
  • Refuse service to anyone for any reason.

4. Pricing

All prices displayed on our website are shown in the selected currency.

Prices may change without prior notice.

Taxes, customs duties, or import fees are not included unless otherwise stated.

5. Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order due to:

  • Payment verification issues
  • Suspected fraud
  • Product availability
  • Pricing errors
  • Incorrect customer information

If payment has already been captured, you will receive a full refund.

6. Payment

We accept secure online payments through trusted payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping

Estimated delivery times are provided for convenience only.

Delivery dates are not guaranteed and may vary due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High order volume
  • Public holidays
  • Events beyond our control

Please refer to our Shipping Policy for more information.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the terms outlined in that policy.

9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Videos
  • Product descriptions
  • Graphics
  • Icons
  • Website design
  • Text

is the property of LuxoStep or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

10. User Conduct

You agree not to:

  • Violate any applicable laws.
  • Interfere with website security.
  • Upload malicious software.
  • Attempt unauthorized access to our systems.
  • Copy or exploit website content.
  • Engage in fraudulent activities.

Violation of these Terms may result in termination of access.

11. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or services offered by third parties.

Your interactions with third-party websites are governed by their own policies.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described therein.

13. Disclaimer of Warranties

Our website and products are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, we make no warranties regarding:

  • Continuous website availability
  • Error-free operation
  • Accuracy of website content
  • Product suitability for every individual need

14. Limitation of Liability

To the maximum extent permitted by law, LuxoStep shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot legally be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless LuxoStep, its employees, affiliates, suppliers, and partners from any claims, liabilities, damages, costs, or expenses arising from your breach of these Terms or misuse of our website.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

17. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

LuxoStep

Email: contact@luxostep.com

Business Address:

RODE CAPITAL LTD
124–128 City Road
London, EC1V 2NX
United Kingdom