Frequently Asked Questions (FAQ)

How long does shipping take?

Estimated delivery times vary depending on your location:

• United States: 7–15 business days
• Canada: 7–15 business days
• United Kingdom: 6–12 business days
• Australia: 7–15 business days
• Europe: 7–15 business days
• Rest of the World: 10–20 business days

Please note that shipping times are estimates and may vary during peak seasons.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this tracking information to monitor the status of your shipment.

How long does order processing take?

Orders are typically processed within 1–3 business days before shipment.

Do you ship internationally?

Yes. We proudly ship to customers worldwide.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Can I cancel or modify my order?

Orders can be modified or cancelled within 24 hours of purchase. Once an order has been processed or shipped, changes may no longer be possible.

What is your return policy?

We offer a 30-day return period from the date of delivery. Returned items must be unused, in their original condition, and in their original packaging.

For complete details, please refer to our Return & Refund Policy.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the issue. We will review the situation and provide an appropriate resolution.

What if my package is marked as delivered but I did not receive it?

Please check around your property, with neighbors, household members, or your local carrier. Some deliveries may be marked as delivered before the package physically arrives.

If you still cannot locate your package after 48 hours, please contact us for assistance.

Do I have to pay customs fees or import duties?

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer.

How do I choose the correct shoe size?

We recommend reviewing the size guide available on each product page before placing an order. If you need additional assistance, our support team will be happy to help.

Is my payment information secure?

Yes. All transactions are processed through secure and encrypted payment gateways to ensure your information remains protected.

How can I contact customer support?

You can contact our support team at:

Email: contact@luxostep.com

We typically respond within 24–48 business hours.

Why should I shop with LuxoStep?

• Carefully selected fashionable footwear
• Comfortable and quality designs
• Secure checkout
• Worldwide shipping
• Responsive customer support
• Customer-first shopping experience